This web page
describes the simple procedures we use to enable our customers to order
their bronzes on-line (secure shopping cart) or off-line (print &
post/fax).
For on-line ordering
please use the "Click Here to Buy"
links that add your choice/s to a shopping cart and allows you to pay
with your credit card. Please note that prices given on this web site are exclusive of Australian Good and Services (GST) tax. This is because we have both local and International buyers and International customers are not required to pay GST. OR for one item only, simply complete
the order form page on this web site and click the SUBMIT button to
send it directly to the Realities computer OR print the order
form, complete it using a black pen and in block capitals and fax it
to +61 2 6655 0775.
Payments
For those of
our customers who are hesitant about the use of credit cards on the
Internet, we have, as noted above, provided the alternative of printing
the order form from our web site and sending the order and payment through
the post or fax. We have taken every possible security measure to protect
both our customers and ourselves against e-transaction risk and are
confident that the system we use is secure. A large majority of our
customers use a credit card on line to pay for the purchase of their
bronzes.
Realities Action
When we receive
your shopping cart order, we acknowledge receipt of the order and payment
to your e-mail address. We immediately schedule the casting of the ordered
bronze and this enables us to include a target dispatch date in this
communication. Casting is authorised immediately your payment is received
and cleared by our bank and in due course, a second e-mail to your address
advises you of the actual dispatch date of your bronze.
Shipping Costs
Shipping costs
always do present problems to both the customer and the supplier. To
make the purchasing process as simple as possible we have decided to
absorb the entire cost of postage within federal Australia. Realities
has tried to provide accurate shipping costs, but because there are
too many combinations of shipping zones, order size and weight, at times
we will need to advise you of shipping cost variation (up or down).
Discounts
If any customer
wishes to purchase multiple items then we do offer discounts starting
with quantities in excess of 3 of any one item. Please e-mail to contact@realities.com.au
for a quotation.
Conclusion
We hope this
information gives you confidence in us and our business integrity. We
look forward to knowing you as our valued customer and expect that the
sheer quality and uniqueness of your treasured bronze will make it an
object of interest to your friends and family who perhaps, will aspire
to ownership of one of our pieces. We think that a bronze from our catalogue
would make a quite fantastic gift; it surely makes a powerful statement
about your esteem for the recipient.
We are absolutely
sure that you will derive considerable pleasure from the ownership of
our bronze and perhaps even more pleasure from the generous gifting
or personal recommendation of our very special product to very special
friends and family.
Thank you for
your interest.